Descanso Cafe (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (www.descanso.com.au) or interact with our services.
1. What Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Any information you provide via contact forms, bookings, or enquiries
We may also automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Cookies and tracking data
2. How We Collect Your Information
We collect information when you:
- Fill out a contact or enquiry form
- Make a booking or catering enquiry
- Interact with our website
- Engage with our ads or social media
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer support
- Manage bookings and catering requests
- Improve our website and services
- Send marketing communications (if you opt in)
- Deliver relevant advertising
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
These may include tools such as:
- Meta (Facebook) Pixel
- Google Analytics
These tools help us:
- Understand website traffic and user behaviour
- Measure the effectiveness of our advertising
- Show you relevant ads on platforms like Facebook and Instagram
You can control or disable cookies through your browser settings.
5. Disclosure of Your Information
We may share your information with trusted third parties where necessary, including:
- Marketing and advertising platforms (e.g. Meta, Google)
- Website hosting and analytics providers
- Service providers supporting our business operations
We do not sell your personal information.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Opt out of marketing communications at any time
To make a request, please contact us via email on info@descanso.com.au
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Descanso Cafe
📧 info@descanso.com.au
📍 Shop 4, 32-72 Alice St, Newtown, NSW 2042